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Shipping and Returns

During these unprecedented times, your support of our store means a lot to HeyDelilahPH.

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 Damages

Hey Delilah is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Kindly save all packaging materials and damaged goods before filing a claim.

 

 

 

The partners we use to power our store are taking every precaution to protect the health and safety of their workers, while working hard to continue producing and fulfilling orders from the store. We really appreciate your patience in receiving your orders and are happy to answer any questions you may have.

Tracking numbers provided upon request

 

Return/Exchange Policy

Due to the nature of this product, we will not be accepting returns, but we are willing to give all the help and support we can get you started using your new Delilah Cup.

We can’t accept returns or exchanges. We do offer replacements if the cup is defective. Please reach out to us within 10 days of your original purchase if you find your cup to be defective. We advice that you give your Delilah Cup at least 3 cycles to really get a hang of it, don't give up on it too fast! You may always reach out to us on Facebook and Instagram. We're here to guide and support you on your new period journey.

If you are unhappy with your purchase, contact us at heydelilahofficialph@gmail.com and let us do our best to make it right.